Last updated: 03/03/2026

PRIVACY POLICY

FLORAISON – SPYRIDOULA ALAFI

1. Who We Are

The business operating under the name:

SPYRIDOU̱LA ALAFI
VAT Number: 141866128
Address: Symeonoglou 7, Athens 11524, Greece
Phone: +30 210 6429408
Email: [email protected]

(hereinafter referred to as “the Business”, “we”, “us”, or “our”)

is the Data Controller of the personal data collected through the website www.floraison.gr.

2. What Personal Data We Collect

Depending on how you interact with our website, we may collect:

a) Contact Information

  • First name
  • Last name
  • Phone number
  • Email address
  • Shipping address

b) Order Information

  • Products purchased
  • Order history
  • Billing details
  • Selected payment method

c) Payment Information

Card and IRIS payments are processed securely via Viva Wallet.
We do not store card details.

In the case of bank transfer payments, we collect the necessary information to confirm payment.

d) Newsletter Information

If you subscribe to our newsletter, we collect:

  • Email address
  • Name (if provided)

Newsletter distribution is managed through Mailchimp.

e) Usage Data (Cookies & Analytics)

We may automatically collect:

  • IP address
  • Device and browser information
  • Pages visited
  • Time spent on the website

We use:

  • Google Analytics
  • Meta (Facebook) Pixel

for analytics and marketing purposes.

3. How We Use Your Data

We use your personal data to:

  • Process and manage orders
  • Communicate regarding orders or inquiries
  • Send newsletters (only with your consent)
  • Improve website functionality and user experience
  • Conduct statistical analysis and marketing
  • Comply with legal and tax obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contractual necessity (Art. 6(1)(b) GDPR) for order fulfillment
  • Consent (Art. 6(1)(a) GDPR) for newsletters and marketing
  • Legitimate interest (Art. 6(1)(f) GDPR) for website improvement and security
  • Legal obligations (Art. 6(1)(c) GDPR) for tax and accounting purposes

5. Data Sharing

Your data may be shared with:

  • Viva Wallet (payment processing)
  • Banking institutions (in case of bank transfer)
  • Mailchimp (newsletter services)
  • Google (analytics)
  • Meta Platforms (advertising pixel)
  • Website hosting and technical support providers (WooCommerce environment)

All partners comply with applicable data protection regulations.

We do not sell personal data.

6. Cookies

We use cookies to:

  • Ensure proper website functionality
  • Analyze traffic and usage
  • Deliver targeted advertising

The following table lists all the cookies used by the website floraison.gr :

7. Data Retention

We retain personal data:

  • For tax purposes: up to 10 years, as required by Greek law
  • For newsletter subscriptions: until you unsubscribe
  • For customer accounts: until account deletion

8. Your Rights

Under GDPR, you have the right to:

  • Access your data
  • Rectify inaccurate data
  • Request erasure
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 [email protected]

If you believe your rights have been violated, you may lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is completely secure.

10. Children’s Data

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page.